Bdbage's Privacy Policy – Your Data, Our Responsibility

Bdbage is Bangladesh's trusted online betting and gaming platform. Protecting your privacy is not just a legal obligation for us — it is a core part of who we are. Bdbage firmly believes that every user's personal data belongs to them, and safeguarding that data is our primary responsibility.

This privacy policy explains what types of information Bdbage collects, how that information is used, who it may be shared with, and how you can stay in control of your data. We want you to feel safe and confident using Bdbage.

By using Bdbage's website, mobile application, or any of our other services, you automatically agree to this privacy policy. If you do not agree with any part of this policy, please review it carefully before Help Center Contact us.

Bdbage collects data in two main ways: information you provide directly, and information collected automatically while you use the platform. A full breakdown is listed below:

Bdbage collects only the data that is genuinely necessary to provide our services. Collecting unnecessary or excessive information goes against our policy.

Bdbage uses collected data exclusively for the purposes listed below. Your information is never used for anything beyond this:

• Account Management: For registration, login, password recovery, and maintaining the security of your account.
• Transaction Processing: For deposits, withdrawals, and bonus payouts.
• Identity Verification: To complete the KYC process and meet legal compliance requirements.
• Service Improvement: To enhance your betting experience and provide you with relevant offers.
• Customer Support: To resolve your complaints and inquiries as quickly as possible.
• Security Assurance: To prevent fraud, money laundering, and other criminal activities.
• Legal Compliance: To comply with regulatory authority directives and legal obligations.

Bdbage never sells or rents your personal data. However, limited information may need to be shared in certain specific circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, Rocket, and similar providers.
• Technology Partners: The technology partners who operate our platform work under strict confidentiality agreements.
• Legal Authority: Required information may be disclosed pursuant to a court order or lawful government directive.
• Anti-Fraud Organization: Certain data may be shared with relevant authorities to detect and prevent fraudulent activity.

Bdbage uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. Bdbage uses the following types of cookies:

• Essential Cookies: These cookies are essential for the basic functionality of the website, covering things like maintaining login sessions and security verification. They cannot be disabled.
• Functional Cookies: These cookies remember your preferences, such as language selection and login details.
• Analytics Cookies: Used to understand which parts of the website are most visited. This data is collected entirely anonymously.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.

Bdbage retains your data only for as long as it is needed. Retention periods depend on the type of data and the purpose for which it was collected:

• Account Information: For the full duration of account activity and a minimum of 5 years after closure (for legal compliance).
• Transaction Records: Up to 7 years from the date of the last transaction.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: Up to 2 years after a dispute is resolved.
• Analytics Data: In anonymised form for up to 2 years.

After the applicable retention period, Bdbage securely deletes or anonymizes your data so that you can no longer be identified.

You have certain important rights under Bdbage's privacy policy. To exercise these rights, email us at support@bdbage.biz or Help Center Contact us:

Bdbage is a platform strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Date of birth is verified at registration. Anyone under 18 years of age is not permitted to register.
• If a minor's account is detected, it will be closed immediately and all associated data will be deleted.
• Bdbage encourages parents to use parental control software to prevent minors from accessing the platform.

Bdbage has implemented the highest technical and administrative measures to protect your data. Our security framework is regularly tested through third-party audits.

• 256-bit SSL Encryption: All data transmitted across the website and app is fully encrypted.
• Multi-Factor Authentication (MFA): The option to add an extra layer of security to your account.
• Firewall & Intrusion Detection: Advanced security measures are in place to block unauthorized external access.
• Regular Security Audits: A dedicated third-party team regularly audits our systems to identify and address vulnerabilities.
• Restricted Staff Access: Only authorized personnel have access to specific data.
• Data Backup: Regular backups are maintained to keep your data safe and recoverable.

Bdbage reserves the right to update this privacy policy, in part or in full, at any time. A notice will be published on the website and sent to your registered email before any changes take effect.

• Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms.
• The date of each version will be noted in the "Last Updated" section at the top of the page.
• For major changes, notice will be given at least 30 days in advance.

For any questions, complaints, or requests to exercise your rights regarding our privacy policy, please use the contact details below: